Frequently Asked Questions
What is your return policy?
We want you to feel comfortable when shopping with us. If for any reason you are not satisfied with your order, you can return it within 30 days of receipt. You may request a refund or exchange it for another eligible item. Please see our Returns & Refunds Policy for full details.
Do you offer promotions or discounts?
We may occasionally offer special promotions, seasonal offers, or discounts. We recommend signing up for our newsletter to stay informed about new collections, special launches, exclusive offers, and future promotions.
Is it safe to shop on your website?
Yes. We take the security of your personal information seriously. Our website uses SSL encryption to help protect information transmitted between you and our website. Payment information is securely processed through our payment providers, and we do not store complete card details on our own systems.
What payment methods do you accept?
We accept common payment methods and digital payment solutions available at checkout, which may include:
- Visa
- Mastercard
- American Express
- Maestro
- Google Pay
- Shop Pay
- Apple Pay
- MobilePay
Available payment methods may vary depending on your location and checkout availability.
Do your products have a quality guarantee?
Yes. We carefully check products before dispatch whenever reasonably possible. If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible with your order details and, where applicable, photos of the issue. We will review the matter and provide an appropriate solution, such as a replacement or refund, in accordance with our Returns & Refunds Policy and applicable consumer rights.
Are all items always in stock?
We regularly update our online store, but availability can change quickly and some products may sell out. If an ordered item becomes unavailable, we will contact you and, where appropriate, offer an alternative, refund the affected item, or provide information about expected availability.
How do I contact customer service?
You can contact our customer service team by email or phone. We aim to respond to customer inquiries within one business day, although response times may occasionally vary during busy periods.
Contact Information
Trade Name: lyricshirt.shop
Phone: +31 20 770 6136
Email: support@lyricshirt.shop
Physical Address: Rapenburgerstraat 91, 1 Hoog, 1011 VL Amsterdam, Netherlands